CUSTOM DESIGN PROCESS

''One shoe fits all'' is not necessarily the case in the exciting and content-rich Travel Industry.

We work closely with our clients to meet and achieve your expectations.

Below is the typical process we would follow, however, depending on the nature and complexity of the project, these steps may vary.

We have your best interests at heart to deliver a quality project within a reasonable time frame.

Initial briefing session discussing design requirements and project goals.

1. Project Briefing

Whether you know what you want or only have a rough idea, we create a detailed brief before starting any project. Depending on your request, it might be easiest to hop on a Zoom call and discuss. We will take notes, and once we have a good understanding of your requirements, we will email you a copy of the brief for you to double-check. When we agree on the brief, we will get onto step 2.

Creative phase where designers work on digital media design ideas

2. Create

Sometimes, alternative ideas and suggestions come to mind during the creation process, so we will stay in touch with you during this time. Depending on the project, we may require a deposit before creating your content.

Meeting to assess and discuss the initial design concepts.

3. Review

We will provide you with a draft copy for your review. If there are a substantial number of changes or edits to be made, we suggest conducting a Zoom call. This way, we can efficiently address your feedback by sharing our screen. For record-keeping purposes and to ensure accuracy, we will record these Zoom meetings. Once we reach a consensus on the further tweaks, adjustments, and editing you require, we will proceed to the next step in the process.

Clients providing feedback on design drafts for refinement and adjustments.

4. Editing

We will apply the requested changes and edits as per your feedback and send you another draft copy for your review. By now, you should be close to giving it a thumbs up. If there is further editing required, we will do so.

Client approving final design during the project completion phase

5. Finalisation / Sign Off

Once you are satisfied with the project and are prepared to receive your content, we will send you an email seeking your approval. This email will include a Check Box for you to indicate your readiness. Upon completion, you will receive an invoice, and once the payment is processed, you will gain access to your project material.

Final delivery of the completed digital media designs to the client.

6. Payment & Delivery

Once the project is completed, all of the assets will be carefully packaged and sent to you for your ongoing use. Rest assured that the files will be provided in the formats you have specified. For the transfer of large files, we typically use DropBox. However, access to shared files will only be granted once full payment for the project has been received.

Post-delivery support services to assist clients with any follow-up needs.

7. Ongoing Support

We understand that even after signing off, you might need some tweaks or adjustments to the project. Rest assured, we are here to assist you if you require further modifications or editing. At Krushell Creations, we value the security of your custom orders. For your peace of mind, we will keep secure copies of your orders on file for a maximum of 3 months. This ensures that you can reach out to us for any necessary revisions or references during this period.

"Don't settle for mediocre - your business deserves great material!"

- Shelly Smith and Inge Kruger